Delivery is where an online store keeps or breaks its word. A customer pays first and then waits. If the parcel turns up late, damaged or not at all, the trust built by the website goes with it. The rules around delivery are also stricter than many small sellers expect.
This post covers what Australian consumer law expects from online stores on delivery. It looks at delivery promises, delays you can’t control and what to do when an order goes missing. It is general information based on guidance from the Australian Competition and Consumer Commission (ACCC). It is worth reading alongside your own terms and conditions.